All items are guaranteed at GemFame. We Promise that you receive the Item, what you have paid in our website. Every gemstone from GemFame is a Natural Gemstone. We do not Sell in synthetic or lab-created “gems”. All gems at GemFame are guaranteed to be as stated. Our expert staff carefully inspect, weigh and measure each gem using calibrated scales and calipers.
We provide actual photograph of Each Gem. We do not use stock photographs, similar photos for different stones or Edited Gemstone. We calibrate our screens to ensure the most accurate color representation is shown online.
We offer certification from National Gem Lab (NGL). You may choose to order a certificate at the time you add an item to your cart, by checking the “add certificate” box on the detail page for the item. For more details click here.
All points above are backed by our 100% money-back guarantee. We stand by our gems, as our customers stand by us. Our 30-day, risk-free return policy is a rock-solid guarantee to you. If you’re not happy for any reason at all, simply return the item to us for a full refund with no restocking fees or merchant transaction fees.
Click here for our return information.